Vendor SLA Enforcement
Calculate the financial penalty a cloud vendor owes the firm for breaching their Service Level Agreement (SLA) uptime guarantee.
SLA Violation Calculator
Model Assumptions: Assumes a standard 99.9% uptime SLA (allowing ~43 minutes of downtime/month). Penalties typically tier at 10% for minor breaches and 25% for severe (>4 hour) outages.
Common Mistakes
Accepting a vendor's "scheduled maintenance" window during the first two weeks of April without a negotiated contract addendum.
Frequently Asked Questions
Do vendors automatically issue these credits?
Almost never. The firm must proactively monitor uptime, calculate the breach, and formally request the credit within a specific window (usually 30 days).
Does the SLA credit cover our lost billable time?
No. SLAs cap liability at the cost of the subscription. The true cost of downtime must be calculated separately using our Downtime Cost Calculator and insured separately.